stubhub charged me for cancelled order

Yes I have an email from Ticketmaster confirming the transfer. So far no reply. We are changing the way you register and sign-in to the StubHub Community. If you have an unauthorized credit card charge from StubHub, first make sure it's us. You will enter your community username and new password and done! With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Shame on StubHub for conducting their business this way. We value your privacy. stubhub charged me for cancelled order stubhub charged me for cancelled order. }; stubhub charged me for cancelled order. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . var script = document.createElement('script'); return; There was nobody to get a hold of at StubHub (great strategy on their part). Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Are You Having Trouble Getting in Touch With StubHub? The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. Unfortunately you cant cancel your order. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. No. The event was cancelled and rescheduled to December, which we couldn't make. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. For example, on the sale of a $100 ticket, the buyer would pay $110. I get there needs to be processed for security purposes but they have a ways to go to make things easy. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The clause is designed to protect both buyers and sellers. BBB Business Profiles may not be reproduced for sales or promotional purposes. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. if (f){ mce_preload_checks++; The event was cancelled and rescheduled to December, which we couldn't make. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; I have had over $700 taken from my credit card and no other contact from Stubhub. } else { Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. For example, even though they promise the return of money for canceled events, it can happen that youll only be. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. }); var jqueryLoaded=jQuery; Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Do NOT use stubhub. Thanks Melpik. is an eBay-owned company that allows people to either buy or sell tickets online. If you feel like StubHub cheated you, you could take action against them. What happens if events are postponed or rescheduled? The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. If you feel like StubHub cheated you, you could take action against them. Will it go to collections? I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Spent hours getting this sorted on three different calls. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. var i = 0; What happens if the even gets completely cancelled? For more information, please see our Thank you! Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. } catch(e){ Help us improve this article with your feedback. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 function(){ User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. this.value = ''; } In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. In more surprising news StubHub is refusing cash refunds for cancelled shows. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. But these are unprecedented times.. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Thanks Melpik. Marketplace is a division of MPR's 501 (c)(3). You will not be paid by Stubhub for the sale. From everything weve seen, the StubHub customer support is quite thin, to say the least. All Rights Reserved. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! var index = -1; $(':text', this).each( Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! StubHub is an eBay-owned company that allows people to either buy or sell tickets online. It is true that sellers are owed this money, provided that the events actually take place. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. if (i.toString() == parts[0]){ By clicking 'Buy now,' you complete the order. Hi @sv509 . Confirming transfers on their email link never works. var txt = 'filled'; . 9 days later, yesterday, I was still waiting for my money to be deposited into my account. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. With only these four steps, your refund request is faxed. This is ridiculous. function mce_success_cb(resp){ Go to make it i want to sell them mobile APP: 1 more,! There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. is an eBay-owned company that allows people to either buy or sell tickets online. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. $(':text', this).each( Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The tickets were never delivered by the seller via email nor phone. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. The seller made a typo on the listing. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Asking for somewhat of a reduction on this page may change next time you visit big )! Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // '+msg+'